Expected more guidance, ended up figuring a lot alone
When I signed up for WFHI’s software and training, I anticipated a fairly guided approach to getting everything set up and running quickly. While the onboarding emails and initial tutorials provided some structure, I found that I needed to figure out many finer points about using the dialer and managing the database by myself. The training materials were somewhat helpful, but they did not cover all practical scenarios I encountered, so I had to experiment with features to understand how they fit in my workflow. The sign-up process was straightforward and the invoicing was clear and timely, which met my expectations well. Support was available if I asked for it, but mostly I worked independently to resolve issues. All in all, the product delivered what I expected in broad terms, though I was hoping for more proactive guidance to reduce the time spent troubleshooting initially. I consider that a small but noticeable gap in the overall experience.