Expected more guidance, ended having to figure out most myself
I went in expecting that support would be readily available whenever I faced issues, especially during the onboarding with the software and training modules. Unfortunately, that wasn’t quite the case. Most of the time, I had to work things out for myself, digging into the tutorials and trial-and-error to get the dialer working properly and to familiarize myself with the database features. The telephonic support was reachable, but often responses were delayed or didn’t provide clear solutions, so I found myself frustrated trying to piece together what steps to take next. On the positive side, the automatic updates did happen smoothly in the background without interruptions, which was one area that felt seamless. However, considering I was new and had expected clearer guidance through the process, I was a bit disappointed how much of it I had to manage solo. Sign-up and payment were simple at least, but once inside the system, I’d have preferred more proactive support.