Expected more guidance during training than what I received
I began the training and onboarding with a fair amount of expectation since the advertising suggested comprehensive support. The initial sessions covered the basics of the database and how to operate the calling tools, which was helpful. Yet, I found some parts technically tougher than anticipated, especially when handling complex workflows. Despite this, the training materials and support team were responsive enough that I wouldn't shy away from seeking help again if I needed it. There was a slight lag in the detail level for advanced features which made me unsure if I mastered everything clearly. On balance, the training gave me enough foundation to proceed confidently, but I suspect I might need to revisit the tutorials or contact support to fully grasp all the software functionalities in the future. What I got was decent but not quite as comprehensive as I had hoped based on my expectations from their onboarding sequence.