Expected more guidance during pre-purchase but got decent support
Before purchasing the WFHI software, I thought the sales team would provide more detailed explanations about all the features and how the billing worked. Instead, I had to figure out quite a bit on my own by exploring the website and reading the product info. The initial sign-up was simple enough, but I wasn’t quite sure about some of the training offerings until I attended the first session. The invoice and payment process was clear once I went through it, although it would have been helpful to have had a walkthrough beforehand. Despite this, I was pleasantly surprised by the telephonic support when I reached out with questions; the representatives were patient and knowledgeable. I think the software itself has great potential, but guidance during the pre-purchase phase could be improved to help new customers get started more confidently.