Expected more guidance, but support balanced it out
I came into this expecting a very guided onboarding process, with detailed instructions every step of the way. In reality, I had to figure out a good deal myself, especially when setting up the database and getting comfortable with the dialer features. The training was helpful but sometimes left me wanting more examples or hands-on exercises. That said, when I reached out for telephonic support, the responses were clear and timely, making up for the gaps. The automatic updates also helped keep the software current without extra effort from my side. So while I had to put in some extra work learning the ropes independently, the combination of decent support and good software design meant I was able to get productive reasonably quickly. Still, a bit more direct guidance would have made the early experience much smoother for me personally.