Expected more guidance but mostly managed myself
I had anticipated the training and onboarding to offer more step-by-step guidance, but in truth I ended up working out quite a bit of it on my own. The initial promise of a comprehensive training flow felt a bit optimistic because the modules explained the software basics but left me to discover some specifics unaided. For example, the database setup features and dialer tools required hands-on practice before I could use them comfortably. While I appreciate that the system keeps updating automatically and calls can be made efficiently, the expectations set during sign-up about ease of onboarding were slightly higher than the reality. I believe the system could benefit from a little more structured learning material to reduce the self-exploration needed. Still, the available support was helpful when I needed to check things, though reliance on it was more than I initially thought it would be.