Expected more guidance, but managed myself
I expected support to be more hands-on with step-by-step assistance during the initial use of the calling tools and database, but I ended up figuring out most parts on my own. The onboarding included some training videos and documentation, but they weren’t detailed enough to avoid confusion. For instance, I had to manually troubleshoot dialer issues without clear guidance from support, which took extra time. Although the software itself performed the basic functions well, I felt that there was a lack of proactive communication to help me navigate the system effectively. The telephonic support was polite but limited in offering direct solutions. So while the software did do the job and I managed to get going, the experience was less smooth than I had hoped and required more self-effort than expected. I appreciated that the invoice and payment process was straightforward, but overall the support didn’t meet my expectations for onboarding ease.