Expected more guidance but managed alright
When I started the training and onboarding, my expectation was that there would be step-by-step walkthroughs for most software features including the calling tools and database functions. Instead, it felt like I had to figure out several parts on my own, which was a bit more than I anticipated. The training content was warm and approachable but sometimes a little general rather than focused on practical day-to-day usage. This meant I spent additional time learning through trial and error, especially with how the dialer connects with the contact database and how automatic updates affect workflow. While I had hoped for a more structured approach, I can see that the flexibility lets users adapt the materials to their own needs. I was pleasantly surprised that telephonic support was available whenever I was stuck, making the process less daunting. Still, I think a more detailed guide would have met my initial expectations better. In the end, despite the extra effort I put into figuring items out for myself, I was able to get up to speed and make effective use of the software and training provided.