Expected more guidance, but learned along the way
When I signed up, I was expecting that the training and onboarding would give me a detailed map of how to get everything running smoothly from the start. However, while the training sessions covered the main points about the software use and the calling tools, I found myself having to figure out quite a few things by trial and error. There were moments when I wondered if I missed a part of the instruction or if it wasn’t provided at all. It wasn’t frustrating exactly, but definitely a little confusing. The support team was reachable when I needed clarifications, which helped. On the other hand, I valued the database feature and how well it integrated into the workflow, making parts of the day easier once I had everything set up. Overall, I guess I expected a bit more hand-holding but I did like how the learning process made me feel more confident over time. I’m still getting the hang of some of the automatic updates, but the foundational training gave a useful start.