Expected more guidance but I had to figure out most things alone
When I signed up for WorkFromHomeIndia's software, I thought there would be more direct guidance during the pre-purchase stage. While the sales team was helpful with answering basic questions, I found that much of the detailed learning had to be self-driven. The onboarding process provided some framework, but I had to explore the software and its calling tools extensively by myself to understand how the dialer and database features worked together. The invoicing and payment steps were clear and well-documented, which matched my expectations, but beyond that, I had to rely on trial and error. Automatic updates appeared without much notice, causing me to double-check features occasionally. Telephonic support was available but didn’t proactively assist with setup questions. In general, I expected more comprehensive walkthroughs during the initial phase, but I appreciate that the platform is feature-rich and the payment process straightforward. Overall, the experience was quite functional though not as hand-holding as I might have preferred.