Expected more guidance but had to figure out a lot myself
When I first considered purchasing the software and training, I was expecting a more guided approach from the start. Typically, with platforms like these, you'd get clear step-by-step onboarding or a tutorial that sets you up right away. However, what I encountered was quite different. I found myself having to experiment and learn a lot of the features on my own, especially around the database and calling dialer tools. The training materials were there but often felt a bit basic and didn’t always address the real-world use I imagined. I expected better structured support or at least proactive check-ins to ensure I was progressing well. That wasn’t the case, so I had to rely heavily on telephonic support, which was decent but not always immediately available. Also, the invoicing and payment interface was simpler than I’d hoped—clear but lacking some in-depth explanation of charges or subscription tiers. The automatic updates worked fine but sometimes changed interface elements without much warning, which threw me off temporarily. Overall, the surprise was that while the software promises a lot, the actual setup required quite a bit of self-teaching and patience. I wasn’t expecting to self-navigate so much, which made things slower for me than anticipated.