Expected more guidance but got some useful self-discovery
When I first signed up for the training and onboarding, I thought I would get a fully guided walkthrough of the software and processes. Instead, I found that a fair bit of the initial setup and understanding was left for me to figure out on my own. While the materials provided were decent and covered the basic functions of the dialer and database features, they lacked step-by-step clarity in some areas. For instance, figuring out how to best customize the calling tools for my workflow took some trial and error. On the plus side, the automatic updates kept improving things without requiring manual intervention, which was helpful. Overall, I appreciate that it eventually worked out, but I did expect a smoother onboarding experience than what I actually experienced. It’s not a deal breaker, but definitely a mixed bag between what was promised and what was delivered.