Expected more guidance but got a decent setup overall
I came into this expecting a step-by-step handholding for setting up the software, but honestly, there was quite a bit I had to figure out myself. The onboarding flow provided a general outline, but some details around the calling tools and database management required me to spend extra time learning on my own. I liked the automatic updates feature which kept improving functionality without interrupting my workflow, which was a pleasant surprise. However, I wish the pre-purchase information was clearer on what level of self-work was expected. The sign-up and payment process went smoothly, with invoices coming through promptly. Telephonic support was helpful when I needed it, though it wasn't something I had to use often. Overall, while I was a bit surprised that the training assumed some prior knowledge, the software itself is quite solid and flexible once you get the hang of it, so I am fairly happy with what I received from the purchase.