Expected more guidance but found decent self-exploration
Before purchasing, I expected a more guided approach through the sales and pre-purchase info since I’m new to remote workflows. Instead, while a lot of information was available, I still had to piece together key details like how the dialer and database interact. The onboarding materials gave a decent overview but didn’t clarify every step, leaving some room for guesswork at the start. It surprised me that despite this, the automatic updates feature worked well, reducing my maintenance concerns. Overall, I realized I had to invest extra time figuring things out myself after the purchase rather than getting comprehensive preparation upfront. This wasn't exactly what I hoped for, but the training did compensate somewhat with practical tips. So, while I had to put in effort, the end experience was fairly positive, just take it as part of learning the system.