Expected more, got mixed results
I approached WFHI software hoping it would fit better than my previous tools, but my experience has been quite mixed. The sign-up and invoicing process was way smoother than what I faced before, and I appreciated automatic updates keeping everything fresh without my involvement. However, the calling tools didn’t integrate as seamlessly as I expected, sometimes lagging or dropping connections unexpectedly. Training sessions were thorough, but I found them a bit lengthy compared to other trainings I've had. On the plus side, telephonic support was helpful though sometimes slow to respond. The database feature felt less intuitive than I had hoped, which slowed down my workflow instead of speeding it up. Overall, while some parts definitely exceeded my past experiences, others were frustrating enough that I’m hesitant to say this is an overall upgrade. I feel like there’s potential here, just that it hasn’t been fulfilled yet. Hopefully the developers keep improving the software because some features truly felt better than alternatives, even if inconsistently so.