Expected more, got less compared to what I used before
I had tried other platforms before this one, and right from signing up to exploring the calling tools, WFHI didn’t really match what I was expecting. Their onboarding promised simplicity but it felt pretty clunky managing the database feature. The dialer was harder to figure out than I hoped, and the training sessions left out important details that I’ve seen covered well elsewhere. I was hoping for a smoother, more intuitive sign-up and invoicing process but instead had to wade through confusing steps that slowed me down. The telephonic support was okay at best; not consistently helpful and sometimes I had to repeat myself. On the plus side, automatic updates were decent and didn’t disrupt my workflow much, so that was one part that worked as expected. Still, given my prior experience, this felt more like a step back so far rather than an upgrade. I went in wanting better tools and training but got stuck trying to navigate the basics. I keep wondering if they keep improving this or whether I should consider other options in the future.