I had anticipated that telephonic support would be more hands-on especially during onboarding, but i

I had anticipated that telephonic support would be more hands-on especially during onboarding, but i

I had anticipated that telephonic support would be more hands-on especially during onboarding, but it turned out a bit less helpful than I hoped. The support team was polite and answered questions, but the explanations were sometimes vague and didn’t fully resolve my doubts. I expected quicker and clearer guidance on the calling tools and dialer functions. While the priority assistance did speed things up, it still fell short of what I needed to feel fully confident. I probably will need to reach out again next time I encounter issues, as some parts of the training didn’t stick the first time around. It’s not that the support was bad, just that it didn’t quite meet the expectations I had based on their initial promises. In that way, it slightly underdelivered, though I appreciate that help is available at all when needed.