I began training expecting a smooth onboarding experience, especially given the detailed information

I began training expecting a smooth onboarding experience, especially given the detailed information

I began training expecting a smooth onboarding experience, especially given the detailed information provided during sign-up. The early steps, including access and initial setup, went quite well, with helpful support when I needed clarification. However, when technical glitches arose during database integration and dialer testing, the response was slower than I had hoped, and I found myself troubleshooting on my own for longer than expected. The automatic updates occasionally reset some preferences, which was frustrating but understandable. Overall, the training covered basics effectively, but handling unexpected issues showed room for improvement in both timing and depth of support.