expected more given the hype around the software
I had certain expectations from the sales and pre-purchase discussions, as they had described comprehensive features and a smooth setup process. My experience was a mix really; the software did have some of those promised features, especially the database management seemed robust as advertised. However, the training and support before signing up didn’t quite match what I thought it would be. Some details I was told seemed a little overstated or not as easy to get through as suggested. Although the sign-up and invoicing felt straightforward, there was this one part about the calling tools that stood out negatively for me because it was not as intuitive as I'd hoped. It wasn’t bad enough to turn me off, but definitely a factor that made me pause. Overall, I feel like the product could have been better explained and demonstrated before purchase to align more with expectations.