Expected more given my past software use
Before using WFHI's software, I had experience with several other remote workflow platforms, so I went into this expecting certain functionalities to be at least on par. The onboarding flow was well-structured and the training was clear, which helped ease the initial setup. The calling tools and dialer performed adequately, offering mostly smooth operation throughout the week, though I did notice a slight lag during peak hours. The integrated database feature fit nicely into my workflow, allowing me to manage contacts without jumping around different apps. Automatic updates were a positive aspect, keeping the software up-to-date without interrupting my work. However, compared to software I used before, I found the interface a bit less responsive and occasionally cluttered, which slowed me down at times. The telephonic support was reachable but at times felt scripted, lacking the depth I was hoping for when troubleshooting. The invoicing and payment procedures were clear but didn't offer as many flexible options as earlier tools. Overall, while WFHI delivers on many fronts and is certainly a reliable choice, the experience did feel slightly less seamless than I had anticipated based on my previous software.