Expected more from the software, but it fell short
So I had pretty high hopes comparing this to the last system I'd used – that one felt smoother and had a clearer layout. This WFHI software seemed a bit clunky, especially when accessing features; sometimes it took longer than I expected to simply load a database or start a call. It’s not terrible, and actually the dialer worked fine for me, but I was honestly expecting a more seamless experience based on what I’d heard. The automatic updates happened in the background, which was good, but they didn’t really change much for the better, just minor tweaks I guess. Signing up was straightforward enough, no real issues there, and the billing was as expected. Honestly, I wouldn’t say it was a total waste, but it definitely didn't match the slickness I was used to, so it left me a bit disappointed in the overall access and feel of the software.