Expected more from support than what was delivered
I was expecting a support system that was more responsive and better aligned with my needs given the nature of remote workflows. Unfortunately, my experience has been quite the opposite, which leaves me hesitant about reaching out again in future. The assistance provided sometimes took too long, and even though the staff was polite, they couldn’t always resolve issues in the first call. The communication timing didn’t always match my working hours, which caused delays in getting critical issues addressed. On the plus side, the telephonic support did connect me to someone eventually, and some straightforward queries were handled adequately. However, dealing with more complex problems felt frustrating as I had to explain the situation multiple times or wait for callbacks. The automatic updates didn’t always help as they occasionally introduced new glitches that I then had to seek support for. Overall, I feel the support expected was more professional, prompt, and efficient than what I got, and so I’m a bit wary about needing help in the future given these setbacks.