1 out of 51 of 5Verified customerSupport and communication
Expected More from Support Than I Got
I was really hopeful that the telephonic support would be easy to reach and helpful, but I found myself struggling to get the information I needed. I expected clearer guidance during onboarding, but the responses I got were sometimes vague or delayed, and it was hard to confirm if my questions were fully answered. The database feature setup felt confusing at points, and the support didn’t clarify things quickly enough. I spent quite a bit of time waiting on hold or repeating my issues, which was frustrating. I wanted a smoother communication flow and more direct assistance to avoid feeling stuck the way I did here.