Expected more from support than I actually got
Before starting this, I expected the support system to be fully responsive and to provide clear, detailed guidance whenever needed. However, my experience was a mix of ups and downs. On one occasion, I had an issue with the dialer tool during a crucial work session. I called the telephonic support hoping for immediate resolution, and initially, they seemed quite proactive and helpful, which matched my expectations. But in general, the day-to-day support didn’t quite maintain that level; some queries took longer to resolve and the communication was less precise. The invoicing process was smooth enough and I had no trouble with payments, which was in line with what I anticipated. Still, the overall impression is that the support was somewhat uneven—helpful in moments but not always dependable or as quick as I hoped. The automatic updates were good and mostly went unnoticed, which is positive for daily operations. I feel the reality was a bit off from the ideal image I had painted based on their literature and pre-purchase talks.