Expected more from support, but some parts did stand out
My experience with the telephonic support was a bit of a mixed bag. On the one hand, I appreciated that the support team was reachable and ready to assist when I faced issues navigating the calling tools. They managed to talk me through the steps and helped me sort out my database configurations fairly clearly. However, I felt like the communication often lacked continuity; sometimes I had to explain my issue multiple times to different agents, which was frustrating. Also, the response time wasn’t always consistent, with a few calls going unanswered for longer than I expected. On the flip side, the invoicing and payment process was straightforward and went smoothly without any complications, so I didn’t need extra help there. If I use the software again, I would probably call support for a tricky question, but I’d also try to solve as much on my own as possible to avoid back-and-forth. So overall, it was decent but not outstanding when stacked against what I had hoped for.