Expected more from support but mostly managed on my own
Initially, I thought the support would guide me through the software and onboarding more comprehensively, but I realized fairly quickly that I had to figure out many things on my own. Telephonic assistance was reachable, but I did not find it particularly prompt or detailed when I called. Despite this, the overall communication was sufficient because the training materials and software interface provided a fair amount of direction. Sign-up, invoicing, and payment processes worked as expected, without any major hiccups. Automatic updates didn’t cause any issues either, so that part was fine. In summary, what I got was somewhat less than I anticipated in terms of supportive guidance, but it was still adequate enough to allow me to keep moving forward without major delays or frustration.