Expected more from support, but it mostly delivered
I switched to WFHI's software hoping the support and communication would be as responsive as advertised, especially since my previous solution constantly left me hanging. The onboarding flow was smooth and the telephonic support was generally helpful, with their team promptly assisting during calls and database setup. However, I did notice response times could lag when I had more complex queries, unlike the faster replies I had hoped for based on my earlier experience with other tools. The automatic updates worked well, upgrading the calling tools without interrupting workflow. Signing up and payment were straightforward. Overall, while the support was usually reliable and the software functioned properly across multiple days, the inconsistency in immediate assistance when needed was a small drawback. Given what I experienced before, WFHI mostly met my expectations but could improve speed on complex issues.