2 out of 52 of 5Verified customerSupport and communication
Expected more from support, but it didn’t fully deliver
I was hoping for support to be more responsive and hands-on given what I'd used before. In practice, the telephonic assistance was okay but often slow, which hampered how quickly I could get through the onboarding and use the software's calling and database tools efficiently. The priority assistance sounded promising but didn’t always feel prioritized. At least the automatic updates ran smoothly and didn’t introduce bugs, so that was a plus. I’m not sure the delays in communication were worth it compared to previous experiences. It did the job to an extent, but if I compare expectations with reality, there was a noticeable shortfall in responsiveness and ease of contacting support when needed.