Expected more from onboarding, got mixed outcomes
I was expecting the onboarding process to closely match the introductory information I had seen prior to purchase, especially regarding how the software would integrate with my existing workflow. The initial training promised comprehensive guidance, but in practice, I found the sessions somewhat fragmented and occasionally redundant. The dialer setup was simpler than anticipated, which was a positive, but the database feature was more complex and required much trial and error to navigate. What disappointed me most was that the pace was slower than expected, and I often felt I was waiting for responses from support when I thought I would get quicker assistance. However, I will admit that the automatic updates and invoicing process worked fine and as described. So while the overall experience did not fully meet my expectations based on what was advertised, it had some tangible benefits that sustained my continued use for now. I’m unsure if I will keep engaging at the current level without further improvements to training quality and onboarding speed.