Expected more from it than what I actually got
Coming from a previous software and training setup, I had certain expectations that this new platform might meet or exceed. Initially the sign-up and onboarding seemed straightforward, with clear invoices and payment processes which I appreciated. However, when I started using the dialer and calling tools, there were some small hiccups that slowed my daily workflow. The database feature was reasonably good, but lacked some flexibility I was used to. On the other hand, the automatic updates did improve the system's stability over time and telephonic support was responsive, though not always able to resolve my technical queries swiftly. I found the training helpful but a bit generic compared to what I experienced before. In a nutshell, the platform delivered a mixed bag of features; some worked as expected while others felt like steps backward. Overall, I can't say it was a step up, but it’s usable enough and might improve with tweaks.