Expected more fluidity but overall a decent upgrade
I had used other remote workflow software before, and I approached this with some expectations about smooth usability and comprehensive features. Compared to what I knew, this software delivered a strong database feature and call handling that met my needs nicely. However, the user interface was somewhat less intuitive than I anticipated, requiring more time to adapt which was a bit frustrating early on. On the plus side, the automatic updates worked quietly in the background without disrupting anything, and the support team was available when I needed clarification. The payment process was clear and well organized, helping me manage subscriptions easily. Overall, while it was not a perfect match for my expectations in terms of ease of use right away, the software proved reliable and capable once I got familiar with it. I'd rate it as a positive step forward but still room to smooth some rough edges.