Expected more fluent support, but got delays and confusion
I had used several remote workflow platforms before trying this software, hoping for smoother support and communication. Unfortunately, my experience was frustrating compared to what I anticipated. When I contacted the support team, the responses were often delayed and sometimes unclear, which made resolving issues more difficult. The sign-up and invoicing process was straightforward, but during the training and onboarding phases, I felt lost due to inadequate guidance and slow follow-up. While I understand that some delay might happen with automated updates, the lack of clear communication meant I didn’t know when a fix was coming or what steps to take next. I expected a more proactive approach especially since the software was meant to assist with managing workflows remotely. Compared to past experiences where support was more responsive, this felt disappointing and I found myself wasting time trying to figure things out rather than focusing on the software usage.