I was expecting the telephonic support to be available throughout most of my working hours, given th

I was expecting the telephonic support to be available throughout most of my working hours, given th

I was expecting the telephonic support to be available throughout most of my working hours, given that the software is designed to help remote workflows where flexibility is key. While the support was helpful and professional during the times I did reach them, their availability was surprisingly limited. At times when I most needed assistance, I found the lines closed or the waiting times quite long. This mismatch between my work schedule and their support hours was a little disappointing because it meant delays in resolving issues. On the plus side, the priority assistance option was decent, and the staff seemed knowledgeable when contacted. However, I had hoped for more overlap with typical Indian work hours since the target audience includes many professionals here. It’s not a complete dealbreaker, but if support were more flexible or extended, the experience would definitely improve for me. Otherwise, the tools themselves functioned well enough during normal usage periods.