Expected more flexible support hours but some help was timely
I signed up hoping that support would be available during my irregular working hours, as that’s what I really needed. Initially, calls made with their telephonic support were somewhat effective, especially in explaining database features that I struggled with. However, I found that outside of certain times, the support hours didn’t align well with my availability, which led to delays in resolving issues. The training was fine and helped me get started on the software and dialer, but when I needed follow-up, the communication felt off. I expected a smoother flow that would fit my work schedule better. At the same time, the automatic updates happened quietly without disrupting my workflow, which was a pleasant surprise. So, while some parts of the communication were on point, others didn’t meet the expectations in terms of timing and accessibility.