Expected more flexible hours, not just strict timing
I was really hoping the system would match my actual working schedule better, considering the flexible hours I usually keep. The sales process was pretty informative, and I understood that they provide good software and training, but when I started using it day-to-day, I found the workflows a bit rigid. There’s a set pattern for using the calling tools and dialer that felt like it didn’t really align with my off-peak hours. The training sessions were helpful, but they mostly focused on standard timings rather than accommodating different shifts. I guess I'm a little disappointed because I expected a bit more customization in timing availability, especially since I work in chunks throughout the day. The automatic updates worked fine and didn't disrupt things, which was good. So, while the software fits many standard work scenarios well, for my irregular hours, it felt less ideal. Overall, it’s decent but could improve in that aspect.