Expected more flexible hours integration but got mixed results
I was expecting the sales process to fully reflect my actual working hours but it didn’t quite match up. The sign-up was straightforward, and initial guidance was clear enough, but when it came to fitting the software into the time slots I usually work, it was a bit rigid. Some features seem designed assuming a standard 9 to 5, so if your hours differ, you might find it tricky. The dialer tool worked fine during normal hours, but outside those times, access seemed restricted, which was frustrating. On the plus side, support was available when I called during their business hours, which helped me iron out some issues quickly. Training material didn’t really address varying schedules, so I had to figure out some things on my own. Overall, I think the product fits a regular workday better than a more flexible or irregular one. I had higher hopes for syncing it with my actual hours but it fell short in certain respects, leaving me with a mixed feeling about the pre-purchase sales information and actual usage.