Expected more flexibility around working hours
I went into this thinking the software and training would fit more seamlessly with the exact hours I typically work during the day. The onboarding flow and initial setup seem designed for a standard working schedule, which is fine in many cases, but my workflow has a bit more variation. Unfortunately, this led to some issues around syncing calls using the dialer during preferred times. The automatic updates sometimes happen during busy hours, causing interruptions that I hadn’t anticipated. However, I will acknowledge that the database feature and invoicing process were generally manageable within my schedule, so not everything was inconvenient. My reservation is mainly about flexibility, as I was expecting more adaptability to irregular or extended work hours based on what I understood beforehand. The sales and pre-purchase communication didn’t fully make clear how rigid the timing environment might be, so there was a mismatch there. Still, the software has potential if your working hours align closely with their operational times.