Expected more fitting with my actual working hours
I had hoped the workflow setup and calling tools would align a bit better with the hours I actually spend working each day. The sign-up and invoicing process went smoothly, and the training gave me a solid starting point. However, once I started using the dialer and database features in a real routine, it felt a bit rigid around the time slots for calls. The automatic updates were helpful but occasionally disrupted my flow briefly, which was unexpected. Support was readily available to answer such issues, which I appreciated. My main reservation is that the software seems more optimized for conventional shift timings than the flexible hours I keep. This small disconnect means I have to manually tweak things often. Overall, I’m glad I got into this but think that if your work hours are highly flexible, some adjustments on WFHI’s part would improve your experience considerably.