Expected more ease but got stuck needing help again
I was expecting the software and access process to be smoother than it actually was. While the basic functionalities like the dialer and database are there, I needed quite a bit of help last time just to get set up properly, especially with syncing the calling tools to the database. I figured the onboarding and training would clear up most of these issues, but it felt rushed and some explanations were vague, which left me confused. Although the support team was reachable, it wasn’t as straightforward as I had hoped to resolve problems quickly. Honestly, I’m not sure if I’ll be able to manage on my own if I have to go through this again next time — it seems like I’ll need help to avoid mistakes or delays. The software itself functions, but the learning curve was steeper than expected, making me question if I’ll stick with it without further improvements in guidance. Still, I recognize the potential here once familiarity increases, but it’s not quite there yet.