Expected more direction in training and onboarding
I went into this expecting a structured, detailed onboarding that would cover all critical aspects of the software’s features thoroughly. Instead, the training felt quite basic and fragmented, lacking depth in some key areas like the database integration and use of calling tools. Also, some parts of the onboarding flow seemed out of sync with the actual software interface I was seeing, which led to confusion rather than clarity. The automatic updates were present but didn’t come with clear explanations or changelogs that I could refer back to, so I wasn't sure how they impacted the existing setup. While telephonic support was available, it felt more reactive than proactive and didn’t fill the gaps in training I had hoped would be covered. If I had more detailed guides or video walkthroughs aligned with the real-time software interface, I think I would have gotten better oriented. The invoicing and sign-up process worked as expected, but overall there was a mismatch between what I anticipated from the training and what was actually delivered.