Expected more detailed onboarding, got standard general training
Before I purchased, I was expecting a very detailed, step-by-step onboarding process that matched exactly the workflow I intended to implement. I had hoped the training would directly address the intricacies of the calling tools paired with the database feature as explained briefly during the sign-up phase. However, the actual onboarding sessions were generally broad and standard, covering surface-level usage without much depth. One moment stuck out when the trainer gave a quick overview of the dialer; it was clear but lacked the real-world examples I was looking for. Beyond that, much of the training felt generic and disconnected from my specific uses, leaving me to figure out how to customize features on my own afterwards. The automatic updates did arrive regularly, which is a plus, but did not compensate for the initial lack of targeted guidance. I expected the onboarding to provide more tailored support given the investment, but I ended up relying heavily on my own trial and error. So, the onboarding did not meet my prior expectations and left me somewhat underprepared.