Expected more detailed guidance, but support was still good
I started with the expectation that the onboarding and training would be very hands-on, guiding me through every detail. I found that much of the software was intuitive enough for me to navigate on my own, and the training sessions provided a good overall framework. However, I did have to figure out some of the calling tool features and database management stuff myself, which was a bit challenging in the beginning. Telephonic support was helpful and timely when I reached out, though I wish there had been a more comprehensive user guide available within the software. The invoicing and payment process was straightforward and did not cause any trouble, which was a relief. Overall, I’m quite satisfied as I could set up my workflow fairly well. The only reservation is that some parts felt designed for users who already have prior experience running remote workflows, and that made it slightly harder to get going initially.