expected more consistent support
I had decent expectations for the telephonic support and overall communication with WFHI, but the reality was a bit mixed. On a typical day, the software itself worked just fine; the dialer operated well, and the database system ran smoothly with all updates happening automatically. However, when I had to reach out for help or ask questions, the speed and helpfulness of responses varied. Sometimes, they were quick and clear, which I appreciated, but other times I waited longer than I’d hoped for answers, which made me question if this was the consistent support they touted. The sign-up and invoicing stages were straightforward enough, so I didn't have any difficulties there. My only reservation is that the support could be more reliable day to day, not just when you first start using the system. Overall, though, I’d say the experience balanced out because the software itself stayed stable during regular use, even if the communication could use a little improvement.