Expected more confidence from training, but ended up somewhere in between
Going through the onboarding and training had its highs and lows for me. I was hoping by the end of the sessions to feel fully confident using all parts of the software especially the calling tools and database features. I did learn important basic workflows and the interface is fairly intuitive after some practice. The training team was patient and covered lots of ground, which was helpful for understanding how to navigate updates and billing features. However, at times, I felt the pace was either a bit too fast or sometimes too slow for me, which made it harder to maintain steady confidence throughout. Some topics like dialing sequences and report generation were clear, but others related to system customization left me with questions that I had to resolve later on my own. Despite that, by the end I felt reasonably prepared to use the software for day-to-day tasks but not fully confident in troubleshooting or advanced uses yet. So overall it matched my expectations in terms of coverage, but I had hoped to feel a bit more sure of myself immediately after training finished. I’m optimistic that continued hands-on use will improve my comfort level substantially over time.