Expected more confidence from support
When I started using the software, I hoped to quickly get some reassuring guidance from the support team, especially as I was new to remote workflow tools. However, by the time I completed the training and went through the onboarding flow, I still felt somewhat uncertain. Telephonic support answered my calls, which was better than email responses, but many of their answers seemed tentative rather than confident. I had a specific issue with the dialer not connecting smoothly and expected a clearer explanation or quicker solution. While the database feature was fine and updates happened automatically, support didn’t give me the confidence I hoped for when problems arose. The sign-up and payment process went smoothly, at least. Still, overall my expectations for steady reassurance weren’t fully met, and I’m not entirely sure how well I’ll fare without clearer ongoing communication.