Expected more confidence from sales, but left disappointed
Before I signed up with WFHI, I was hoping their pre-purchase communication would give me a clear idea of what to expect from the software and training. Unfortunately, as I went through their sales process, none of my concerns were really addressed well enough. The sign-up and invoicing process ended up being quite complicated and not as transparent as I was led to believe. I wished they had provided a better explanation of what the software actually does daily and how the ongoing support works. By the time I received the first invoice, I was already feeling uneasy about the value I was getting. The onboarding flow promised a lot but felt very mechanical without any personalized guidance. Talking to their telephonic support only confirmed my doubts because responses were slow and didn’t seem very knowledgeable about problems I mentioned. Overall, I expected a more confident and clear sales experience that would help me feel secure about buying, but I finished with more questions than answers.