Expected more confidence after training
When I signed up for the WFHI training and onboarding, I expected to finish feeling much more confident using the software than I actually did. The training covered the basics reasonably well and introduced me to the dialer and database features, but the sessions felt a bit rushed at times. Some aspects like linking the database directly with calling workflows were not fully explained, which left me uncertain about that whole process. On the bright side, the automatic updates seemed smooth and didn’t disrupt my work, and the telephonic support was there when I needed them, though they couldn’t always provide immediate answers. I appreciate that the invoicing and payment system was clear and easy to navigate. Overall, I ended up with mixed feelings because while I was able to get through the onboarding, my confidence with the tools didn’t grow as much as I hoped it would at this stage.