I had hoped the training and onboarding process would make me feel more prepared and confident in us

I had hoped the training and onboarding process would make me feel more prepared and confident in us

I had hoped the training and onboarding process would make me feel more prepared and confident in using the software, but unfortunately, that was only partly true. The initial sessions covered key features, and I appreciated the effort to walk through the setup step-by-step. On the other hand, the pace felt either too fast or too slow at times, and some instructions weren't as clear as I expected, which made me doubt if I fully grasped everything. By the end, I still felt somewhat hesitant about using the calling tools and managing the database effectively. On a positive note, the training materials were accessible and the support was responsive when I reached out. However, overall, the experience did not fully meet my expectations in terms of building confidence to use the software independently, so I find this a mixed but leaning toward negative outcome.