Expected more clarity on the support and access part

Expected more clarity on the support and access part

I thought signing up would be straightforward with clear follow-up, but the invoicing and payment steps felt a bit confusing and inconsistent. Access to the software took longer than I expected, and I wasn’t sure which parts needed extra training or support. When I called the helpline, the responses were mixed — sometimes helpful, other times leaving me unsure about using the dialer and database features. I had hoped for a smoother start and more reliable telephonic support to avoid having to request help repeatedly. Overall, I expected clearer guidance and quicker help than what I actually got here.