Expected More Clarity on Setup Processes
When I first signed up for the WFHI software and training, I expected most of the setup to be one-off so I could focus on ongoing work without too much fuss. The initial onboarding was quite thorough, and I appreciated how the training explained using the calling tools and database features effectively. However, I was a bit surprised by how often automatic updates seemed to require adjustments on my part, which interrupted workflow more than I anticipated. The invoicing and sign-up process were straightforward, but I felt the distinction between one-time initial setup and ongoing maintenance could have been clearer from the start. Overall, the priority assistance via phone was responsive, which helped when issues cropped up unexpectedly. While the majority of my experience met expectations, I’m reserving the top rating because the ongoing tweaks needed to accommodate updates made me rethink how much time I’d be investing regularly just to keep things running smoothly.